Terms & Service

1. About these Terms and Conditions

These Terms and Conditions govern access to the Moon Fashion website and purchases made through it. They explain how orders are placed and accepted, how payments and deliveries are handled, and the rights and responsibilities that apply to Moon Fashion and its customers.

Please read these Terms and Conditions before placing an order. By submitting an order, you confirm that you have had an opportunity to review and accept the version presented during checkout.

Browsing the website does not, by itself, create a sales contract. The provisions concerning website access and acceptable use apply whenever the website is used.

These Terms should be read together with the Privacy Policy, Delivery Policy and Return Policy. Mandatory rights available under Portuguese or European Union consumer law remain applicable even where they are not repeated in full on this page.

Last updated: 4 August 2026.

2. Trader information

The website is operated by:

Name: Shakwat Molla
Trading name: Moon Fashion
Tax identification number: PT284188760
Registered business address: Travessa do Poço Novo 17, 1C, 2725-421 Mem Martins, Portugal
Email: moonfashionpt@gmail.com
Telephone: +351 920 099 643
Alternative telephone: +351 920 704 075

References to “Moon Fashion”, “we”, “us” or “our” in these Terms refer to the trader identified above. References to “customer”, “you” or “your” refer to the person accessing the website or placing an order.

3. Consumers and business customers

A consumer is a natural person acting for purposes outside their trade, business, craft or profession. Provisions in these Terms relating specifically to statutory consumer rights apply to customers who meet that definition.

If you purchase primarily for commercial or professional purposes, certain consumer protections, including the statutory right of withdrawal, may not apply. Any mandatory rights available to business customers under applicable law remain unaffected.

To place an order, you must have the legal capacity to enter into a contract. A person who does not have full legal capacity should only purchase with the involvement and authorisation of a parent, guardian or other legal representative where required.

4. Product information

Moon Fashion aims to identify each product clearly and to provide the material information reasonably required before purchase. Depending on the product and the information reliably available, a listing may include the brand, product name, concentration, volume, audience classification, dimensions, colour, fragrance notes or other relevant characteristics.

Customers should review the complete product page before ordering. If a particular characteristic is essential to your decision, contact Moon Fashion before submitting the order so that the available information can be checked.

Fragrance perception is personal. Descriptions of scent notes, character or olfactory development are intended to help customers understand a fragrance and do not guarantee that it will smell or perform identically on every person.

References to fragrance notes describe the scent composition or olfactory profile. They should not be understood as a complete cosmetic ingredients list.

5. Product photographs, packaging and colours

Product photographs are intended to represent the item offered as accurately as reasonably possible. Lighting, photography and screen settings can affect the appearance of colours, finishes and reflections.

Manufacturers may occasionally update packaging, labels, bottle presentation or other non-essential design details. Where this occurs, the delivered item must still correspond to the product ordered and its material contractual characteristics.

A packaging update does not permit Moon Fashion to substitute a different product, concentration, volume or variant without the customer’s agreement.

If the appearance of a particular bottle or box is important to your purchase, contact us with the exact product name or page address before ordering.

6. Prices, VAT and delivery charges

Unless clearly stated otherwise, prices displayed on the website are expressed in euros and include VAT at the rate legally applicable to the sale.

Delivery charges and any other unavoidable costs payable to Moon Fashion are shown before the customer submits the order. The final checkout summary should be reviewed carefully before payment.

Prices, promotions and commercial offers may change before an order is submitted. A later change does not normally alter the price of a contract that Moon Fashion has already accepted, except where the parties agree otherwise or correction is permitted by mandatory law.

If a price or product description contains an obvious technical or typographical error, Moon Fashion may contact the customer before accepting or dispatching the order. The customer will be given accurate information and may decide whether to proceed at the correct price. If the order cannot lawfully be fulfilled and payment has already been collected, the corresponding amount will be refunded without undue delay.

7. Promotions and discount codes

Promotions, discount codes and special campaigns are subject to the conditions communicated with the relevant offer. These may include a validity period, eligible products, a minimum order value or restrictions on combining offers.

A discount has no cash value and cannot normally be applied retrospectively to an order that has already been confirmed.

Moon Fashion may refuse or cancel the unauthorised, fraudulent or technically abusive use of a promotional benefit. This does not permit the cancellation of a valid consumer order without a lawful reason.

8. Product availability

Stock and availability information can change and may differ between the website and individual physical shops. Placing an item in the basket does not reserve it unless the website expressly states otherwise.

If an ordered product becomes unavailable before the order is accepted or dispatched, Moon Fashion will contact the customer. Where appropriate, the customer may choose an available alternative, agree to wait for replenishment or cancel the affected item.

No substitute product will be supplied without the customer’s agreement. If an unavailable item has already been paid for and the order is cancelled, the amount paid for that item will be refunded.

9. Placing an order

Before submitting an order, the customer should:

1. select the required product and variant;
2. check the quantity, concentration, volume, colour or other selected characteristics;
3. provide accurate billing, contact and delivery information;
4. select an available delivery and payment method;
5. review the final price and applicable charges;
6. review and accept the Terms and Conditions presented at checkout;
7. submit the order using the button that clearly indicates an obligation to pay.

The customer is responsible for checking that the information supplied is complete and correct. If an error is discovered after submission, contact Moon Fashion as soon as possible. A change may not be possible after an order has been prepared or dispatched.

10. Order acknowledgement and contract formation

After an order is submitted, Moon Fashion may send an automated acknowledgement confirming that the order has been received. Unless that communication expressly confirms acceptance, it is only an acknowledgement and does not yet mean that the order has been accepted.

The sales contract is formed when Moon Fashion sends a communication expressly accepting the order or confirms dispatch, depending on the wording and sequence used for that order.

Before acceptance, Moon Fashion may be unable to proceed because of unavailable stock, failed payment, incomplete delivery details, a legal restriction, suspected fraudulent activity or an obvious website error.

If an order cannot be accepted, the customer will be informed. Any amount already collected for the rejected or cancelled order will be refunded without undue delay.

The customer should retain the order confirmation, invoice and relevant correspondence on a durable medium for future reference.

11. Payment

The payment methods available for a particular order are displayed during checkout. Availability may depend on the order, billing details, delivery destination and technical status of the payment service.

Payment may be processed by an independent payment service provider. The provider may apply its own security checks and privacy terms.

An order requiring advance payment will normally be processed only after the payment has been confirmed. A payment reference that is not completed within its stated validity period may expire, in which case the order may not proceed.

The customer must not use a payment method without the authorisation of its lawful holder. Moon Fashion may carry out reasonable checks or suspend processing where fraud or unauthorised use is reasonably suspected.

12. Delivery destinations and estimates

Available delivery destinations, methods, charges and estimated times are presented during checkout or communicated before the order is accepted.

Delivery estimates are not guaranteed dates unless Moon Fashion expressly agrees that delivery on or before a particular date is an essential term of the contract.

Where no delivery date or period has been agreed, goods must be delivered without undue delay and, in accordance with applicable Portuguese consumer law, normally no later than 30 days after the contract is concluded.

If delivery is not made within the agreed time, the consumer may ask Moon Fashion to complete delivery within an appropriate additional period. If delivery is still not completed within that period, the consumer may terminate the contract, subject to the conditions provided by law.

An additional period may not be required where Moon Fashion refuses to deliver or where delivery by the agreed date was essential and this was clear from the circumstances or communicated before the contract was concluded.

13. Delivery information and unsuccessful delivery

The customer must provide a complete and accurate delivery address, a working contact method and any information reasonably required by the carrier.

Moon Fashion is not responsible for delay caused solely by incorrect or incomplete information supplied by the customer. However, we will take reasonable steps to help resolve a delivery problem when contacted.

If delivery cannot be completed, the carrier may make another attempt, hold the parcel at an authorised location or return it to Moon Fashion, depending on the delivery service used.

Where a parcel is returned because of an incorrect address, repeated unsuccessful delivery or an unjustified failure to collect it, Moon Fashion will contact the customer regarding the available options. Any new delivery charge will only be requested where it is reasonable, properly disclosed and legally permitted.

14. Transfer of risk

Where Moon Fashion arranges delivery to a consumer, the risk of accidental loss or damage normally passes to the consumer when the consumer, or a third party appointed by the consumer other than the carrier, obtains physical possession of the goods.

If the consumer independently appoints a carrier that was not proposed by Moon Fashion, risk may pass when the goods are delivered to that carrier, as provided by applicable law.

Moon Fashion does not transfer all responsibility for an order to its chosen carrier before the customer receives the goods.

15. Missing, damaged or incorrect deliveries

Customers are encouraged to inspect the external condition of the parcel at delivery and to report visible damage, missing items or an incorrect product as soon as reasonably possible.

Where practical, retain the packaging, delivery label and relevant items and provide clear photographs. These materials may help Moon Fashion investigate the matter with the carrier or warehouse.

A prompt report can make an investigation easier, but failure to report transport damage within 24 hours does not automatically remove statutory consumer rights.

If the delivered product is incorrect, incomplete, damaged or otherwise not in conformity with the contract, contact Moon Fashion with the order number and a description of the issue. The available remedy will be assessed under applicable consumer law.

16. Cancelling an order before dispatch

If you wish to cancel an order before dispatch, contact Moon Fashion as soon as possible. We will attempt to stop processing, but cancellation cannot be guaranteed once preparation or dispatch has begun.

If the parcel has already been dispatched, an eligible consumer may still exercise the statutory right of withdrawal after receiving the goods, in accordance with the following sections and the Return Policy.

17. Consumer right of withdrawal

A consumer who concludes a distance contract through the website generally has the right to withdraw from the purchase without giving a reason within 14 calendar days.

For a standard purchase of goods, the period normally begins on the day after the consumer, or a third party appointed by the consumer other than the carrier, obtains physical possession of the goods.

Where several goods from one order are delivered separately, the period normally begins after physical possession of the last item. Different statutory calculation rules may apply to goods delivered in separate lots or periodically.

To exercise the right within the deadline, the consumer must send Moon Fashion an unequivocal statement communicating the decision to withdraw. This may be sent by email or another provable method.

Email: moonfashionpt@gmail.com

The customer may use the statutory model withdrawal form, but use of that form is not compulsory. It is sufficient for the withdrawal communication to be sent before the 14-day period expires.

18. Returning goods after withdrawal

After communicating withdrawal, the consumer must return the goods without undue delay and no later than 14 days after notifying Moon Fashion, unless Moon Fashion has agreed to collect them.

The return instructions and authorised return address provided by Moon Fashion must be followed. The product should be placed inside suitable protective outer packaging and should not be sent using only the manufacturer’s retail box.

The returned parcel should include the product and any accessories, components, documents or promotional items supplied with it. Including the order number or another proof of purchase will help identify and process the return.

For a change-of-mind withdrawal, the direct cost of returning the goods is normally borne by the consumer where this responsibility was communicated before purchase.

If goods are being returned because they are incorrect, damaged or not in conformity with the contract, the costs are handled under the statutory conformity rules and should not automatically be charged to the consumer.

19. Handling products during the withdrawal period

A consumer may inspect a product to the extent reasonably necessary to establish its nature, characteristics and functioning, in a way comparable to an inspection permitted in a physical shop.

The consumer may be responsible for any reduction in value caused by handling beyond what is reasonably necessary for that assessment.

Perfumes, cosmetics, watches and accessories should therefore be handled carefully. Use, spraying, removal of protective elements, alteration, damage or incomplete return may affect the value and the amount refundable where permitted by law.

This assessment does not remove the consumer’s separate rights where a product was already faulty, damaged or not in conformity when delivered.

20. Refunds following withdrawal

Where the right of withdrawal is validly exercised, Moon Fashion will refund the payments received for the relevant goods, including the cost of the least expensive standard delivery method offered for the order.

Additional delivery costs resulting from the customer’s choice of a more expensive delivery method are not required to be refunded.

The refund will normally be made using the same payment method used for the original transaction, unless the customer expressly agrees to another method and does not incur additional costs.

The refund must be made without undue delay and normally no later than 14 days after Moon Fashion is informed of the withdrawal. Unless Moon Fashion has offered to collect the goods, the refund may be withheld until the goods are received or the consumer provides proof that they have been sent, whichever occurs first.

An exchange or store credit may be offered as an alternative, but it will not replace a monetary refund where the consumer is legally entitled to one and has not agreed to the alternative.

21. Exceptions to the right of withdrawal

The statutory right of withdrawal does not apply in certain situations defined by law. Relevant examples may include:

• goods made to the customer’s specifications or clearly personalised;
• goods that are liable to deteriorate or expire rapidly;
• sealed goods that are genuinely unsuitable for return for health-protection or hygiene reasons after being unsealed;
• goods that, by their nature, become inseparably mixed with other items after delivery;
• other circumstances expressly excluded by applicable consumer law.

An exception will only be relied upon where its legal conditions are genuinely satisfied. The fact that ordinary retail packaging has been opened does not automatically remove the right of withdrawal in every case.

The statutory exceptions to change-of-mind withdrawal do not remove rights concerning goods that are faulty, damaged, incorrectly supplied or otherwise not in conformity with the contract.

22. Legal guarantee and conformity of goods

Goods sold to consumers must conform to the sales contract and satisfy the mandatory requirements of Portuguese consumer law.

For new movable goods, Moon Fashion is generally responsible for a lack of conformity that becomes apparent within three years from delivery, in accordance with Decree-Law No. 84/2021 of 18 October.

A lack of conformity that becomes apparent during the first two years is generally presumed to have existed at delivery unless that presumption is incompatible with the nature of the goods or the nature of the issue.

Depending on the legal conditions and circumstances, the consumer may be entitled to:

• repair of the product;
• replacement of the product;
• a proportionate reduction of the price;
• termination of the sales contract.

Repair or replacement must be carried out free of charge, within a reasonable period and without significant inconvenience to the consumer. The consumer may normally choose between repair and replacement unless the chosen remedy is impossible or would impose disproportionate costs compared with the alternative.

Where a lack of conformity becomes apparent within 30 days after delivery, Portuguese law may allow the consumer to request immediate replacement or termination of the contract.

The precise remedy depends on the nature and seriousness of the issue, whether repair or replacement is possible, whether the problem recurs and the other conditions established by law.

23. Making a conformity claim

To report a suspected lack of conformity, contact Moon Fashion using a method that provides evidence of the communication.

Please provide:

• the order number or other proof of purchase;
• the exact product concerned;
• a clear description of the problem;
• photographs or video where they are reasonably useful;
• any other information reasonably required to assess the claim.

The consumer must make the goods available to Moon Fashion when reasonably required for assessment, repair or replacement. Costs that the seller is legally required to bear will not be transferred to the consumer.

Damage caused after delivery by misuse, accident, incorrect storage, unauthorised alteration or normal wear is not automatically a lack of conformity attributable to Moon Fashion.

Any manufacturer or commercial warranty is additional to, and does not restrict, the consumer’s statutory rights against the seller.

24. Customer accounts

If the website permits account creation, the customer is responsible for providing accurate information and keeping login credentials confidential.

Do not share a password or authentication code with another person. Contact Moon Fashion promptly if you reasonably suspect unauthorised access to your account.

Moon Fashion may temporarily restrict an account where this is reasonably necessary to protect the customer, the website or other users from suspected fraud, misuse or a security incident.

An account restriction does not remove contractual or statutory rights relating to an existing order.

25. Acceptable use of the website

You must not use the website:

• for unlawful, fraudulent or misleading activity;
• to impersonate another person or provide deliberately false information;
• to interfere with the website, its security or other users’ access;
• to introduce malware, harmful code or automated attacks;
• to obtain unauthorised access to accounts, systems or data;
• to copy or extract protected content for commercial reuse without permission;
• in any way that infringes intellectual property, privacy or other legal rights.

Reasonable use by customers and ordinary indexing by legitimate search engines are not prohibited by this section.

26. Intellectual property

Unless otherwise indicated, the website’s original text, layout, graphics, branding and other protected materials are owned by Moon Fashion or used under an appropriate right or permission.

Brand names, product photographs and trademarks belonging to manufacturers or other rights holders remain the property of their respective owners.

Website content may be viewed and used for personal shopping purposes. Reproduction, systematic extraction, commercial redistribution, alteration or publication of protected content requires permission unless the use is otherwise permitted by law.

27. Privacy and cookies

Personal data is processed in accordance with the Moon Fashion Privacy Policy and applicable data-protection law.

The website may use cookies and similar technologies. Information about their purposes, legal bases and available controls is provided in the Privacy Policy and any cookie-management interface made available on the website.

Customers should not send passwords, authentication codes or complete card or bank-account details by ordinary email.

28. Website availability and security

Moon Fashion takes reasonable measures to maintain the website and protect its systems. However, uninterrupted or error-free availability cannot be guaranteed.

Access may be temporarily suspended for maintenance, security work, technical faults or circumstances outside reasonable control.

Where a technical issue affects an order, payment or customer account, contact Moon Fashion so that the specific transaction can be checked.

29. Liability

Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded, including mandatory consumer rights and liability arising from fraud, wilful misconduct, death or personal injury caused by negligence, or defective products where the law imposes liability.

Moon Fashion is responsible for loss that is a foreseeable consequence of a breach of the sales contract or a failure to exercise legally required care.

Moon Fashion is not responsible for loss caused solely by:

• incorrect information deliberately or negligently supplied by the customer;
• use of a product contrary to the manufacturer’s instructions or warnings;
• unauthorised alterations or misuse after delivery;
• an event outside Moon Fashion’s reasonable control, except where the law provides otherwise;
• commercial or professional use where the customer purchased as a consumer and that use was not reasonably foreseeable.

Any limitation in these Terms is subject to Portuguese and European Union law and will not be interpreted as removing a remedy that a consumer is legally entitled to exercise.

30. Events outside reasonable control

Moon Fashion may be affected by events outside its reasonable control, including transport disruption, severe weather, widespread technical failure, interruption of essential services, public-authority measures or other exceptional events.

If such an event materially affects an accepted order, Moon Fashion will take reasonable steps to reduce the impact and inform the customer when appropriate.

This section does not remove any mandatory right to delivery, termination, refund or another remedy available under applicable consumer law.

31. Complaints and customer support

If you have a question or complaint, please contact Moon Fashion first so that the matter can be reviewed directly.

Email: moonfashionpt@gmail.com
Telephone: +351 920 099 643
Alternative telephone: +351 920 704 075

For an order-related complaint, provide the order number, the product concerned and a clear description of the issue. Supporting photographs or documents may be requested where reasonably necessary.

Contacting Moon Fashion directly does not remove the consumer’s right to use the Electronic Complaints Book, an Alternative Dispute Resolution entity or a competent court.

32. Electronic Complaints Book

Consumers may submit a formal complaint through Portugal’s Electronic Complaints Book:

Website: www.livroreclamacoes.pt

The Electronic Complaints Book is distinct from Moon Fashion’s ordinary customer-support channels. A customer is not required to complete an internal complaint procedure before using the legally available complaints mechanism.

33. Alternative Dispute Resolution

A consumer may be entitled to refer an unresolved consumer dispute to an authorised Alternative Dispute Resolution entity.

For eligible disputes connected with purchases concluded and performed in the Lisbon Metropolitan Area, the relevant entity may be:

Centro de Arbitragem de Conflitos de Consumo de Lisboa — CACCL
Website: www.centroarbitragemlisboa.pt

For online purchases, the competent entity may depend on the consumer’s place of residence and the circumstances of the contract. The current official list of Portuguese consumer-dispute resolution entities is available through the Directorate-General for Consumers:

Website: www.consumidor.gov.pt

Listing an entity in these Terms does not, by itself, claim that Moon Fashion is a voluntarily affiliated member of that entity.

For low-value consumer disputes covered by Portuguese law, Moon Fashion will comply with mandatory mediation or arbitration where the consumer expressly chooses to submit the dispute to an authorised consumer arbitration centre and the applicable legal conditions are met.

The former European Online Dispute Resolution platform was discontinued on 20 July 2025 and is therefore not included as an available complaint channel.

34. Governing law and jurisdiction

These Terms and contracts concluded through the website are governed by Portuguese law.

If the customer is a consumer residing in another country, this choice of law does not remove any mandatory consumer protection available under the law that would apply in the absence of this choice.

A consumer may use the competent courts or dispute-resolution mechanisms available under applicable national and European Union rules. Nothing in these Terms requires a consumer to bring proceedings exclusively before a court that would unlawfully restrict the consumer’s rights.

35. Changes to these Terms

Moon Fashion may update these Terms to reflect legal, operational, technical or service changes.

The updated version will be published on this page with a revised update date. Changes normally apply to future use and future orders and do not retrospectively alter an already accepted sales contract unless the parties agree or the law requires otherwise.

The version presented and accepted when an order is placed should be retained with the order documentation.

36. Severability and contact

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. The affected provision will be interpreted or replaced in a manner that most closely reflects its lawful purpose without reducing mandatory consumer protection.

Questions about these Terms and Conditions may be sent to:

Moon Fashion
Travessa do Poço Novo 17, 1C
2725-421 Mem Martins
Portugal

Email: moonfashionpt@gmail.com
Telephone: +351 920 099 643
Alternative telephone: +351 920 704 075