Our Terms & Conditions
Responsibility of this website
This website is owned by Shakwat Molla taxpayer number PT284188760 and address Travessa do poco novo 17 1C 2725-421 Mem Martins.
+351920099643
+351920704075
(cost of call to national mobile network)
Email: moonfashionpt@gmail.com
About these Terms and Conditions
These Terms and Conditions apply to visitors to this website, as well as to any and all commercial transactions carried out through this website.
Browsing and using this website implies acceptance of these Terms and Conditions.
These Terms and Conditions may be revised at any time without prior notice. It is the user’s duty to consult these Terms and Conditions each time they visit this website.
Website contents
All content on this website is intended for private use only. The reproduction, transfer, distribution and storage of the contents of this website for purposes other than strictly personal use without the prior written authorization of our store is therefore prohibited.
Our store reserves the right to modify the information available on this website at any time and without prior notice. This includes: products, prices, promotions, commercial conditions, and the services provided by it.
The brand on this website may also not be used without prior written authorization from our store, under penalty of the latter resorting to available and competent legal means to prevent such use.
The photographs used on this website are for illustrative purposes only. It is advisable to consult the detailed product information. If you have any questions regarding the characteristics of a particular product, it is best to contact customer support directly.
The characteristics and price of the products sold on this website may be changed at any time without prior notice.
All content – contractual information, product descriptions, email communication and sales formalization – on this website is written in Portuguese and English.
Responsibilities
The products sold by our store on this website comply with the legislation in force in Portugal.
Our store declines any responsibility in case of violation of the legislation of the country where the order is delivered. It is the responsibility of the User/Customer to check with the competent local authorities the conditions of import and use of the products ordered.
Obligations and duties of the Client/User
The Customer/User undertakes to comply with the following obligations:
Save and do not disclose your access data to prevent third parties from accessing your customer account.
Do not use false identities.
Provide all data necessary for processing and delivering orders.
The Customer is solely responsible for the veracity of the data communicated to our store through this website.
Our store cannot be held responsible for any delay in processing the order, particularly at the time of delivery, due to an error or insufficient data communicated by the Customer when placing their order.
Placing an order on this website
Validating an order implies that the Customer has read and accepted these Terms and Conditions. The data recorded by our store proves all transactions carried out between our store and the Customer. All this data is always available and accessible to the Customer.
After completing the order, the Customer receives an email confirming their order.
Shipping
Mainland Portugal
€2.99
Islands
8,50€
(except for specific promotional campaigns)
Payment terms
We offer the following payment methods:
– Multibanco References
– MB WAY
-Pay Shop
Availability of products sold on this website
For orders with advance MB Way, Mutlibanco, and Pay shop processing can only be carried out after confirmation of the respective payment. Our store cannot therefore guarantee the availability of the items until the order processing begins.
Our store only processes orders on weekdays. Therefore, weekends and holidays cannot be taken into account when estimating the delivery time. Estimated delivery dates are indicative only. In the event of a stock shortage, our store will check with its suppliers the deadline for replenishing the stock, and the Customer will then be contacted by our team. If the deadline given is too long in the Customer’s opinion, the order will be cancelled and the amounts paid will be refunded, if applicable. Any delay in relation to the estimated delivery date does not give rise to any right to compensation. Right of free resolutionThe Customer may request the cancellation of their order at any time up until delivery. Under the terms of Decree-Law No. 7/2004 of January 7 and amendments conferred by Decree-Law No. 62/2009 of March 10 and Law No. 46/2012 of August 29 regarding electronic commerce, our store reserves the right to unilaterally cancel an order whenever there is a programming error or other error on the website, a malfunction in our store’s platform. The Customer may exercise his/her right of free resolution, with a period of 14 consecutive days for exercising this right. The customer has the right to freely terminate the contract without needing to indicate a reason and without incurring any costs within 14 (fourteen) calendar days, counting from the day following the day on which the Customer acquires possession of the goods. To exercise your right to free resolution, the Customer must contact our store through its Customer Support (see contact page)
Prices
All prices mentioned are expressed in euros and include VAT at the legal rate in force.
Order delivery
From the moment our store delivers the order, it transfers responsibility for the order to the delivery company, which is responsible until the order arrives at the customer’s home. When the customer receives the order, they should check that it does not present any anomalies, and any incident should be reported to our store within a maximum period of 24 hours after receiving the order. If there is any anomaly, you should record it on the document presented to you for signing (in the case of a carrier) and you should immediately inform our store by email (see contact page).
If the packaging shows any sign of damage or non-conformity, the customer must explicitly mention this fact in the document given to be signed by the courier delivering the order.
If the packaging is in perfect condition, and it is impossible to check its contents in the presence of the courier, the customer must write on the document given to be signed by the courier: “Merchandise subject to inspection”.
The procedures described above are mandatory. Choosing not to do so may make it impossible to refund or replace the goods allegedly damaged during the transport of the order.
Product stocks
Our store guarantees immediate delivery for almost all products available in the online store. The aforementioned deadlines do not include any stock shortages, in which case the customer will be contacted and informed of the new delivery deadline. If the customer does not accept the new deadline, the order will be considered cancelled, without any cost or charge to the customer.
Product Images
The image of some products may not be exactly the same as the product purchased, due to changes made by brands or distributors.
Equipment Warranty
All equipment available in our store has a 2-year warranty as defined in DL no. 67/2003, of April 8, with the necessary exceptions. The customer must keep the invoice and the warranty document, issued by our store as proof of purchase in order to benefit from the respective warranty.
